(Release Of Information)

May 13, 2013 - Veteran to Social Worker:
"I went to release of information at the Tucson VA today to get my living will. They told me I had to make an
appointment with the social worker in Green Valley to get my living will out of the system. If that is
agreeable with you, just tell me when I can see you. If you have any questions please contact Rosemary
Hernandez at Release of Information.
Thank you.
Anthony O'Connell 7637"

May 16, 2013 - Social Worker to Veteran:
"Mr. O'Connell, I am sorry, but you received incorrect information at the Tucson VA. I spoke directly with the
Director of Medical Records who told me that they do not keep any hard copy records at all.
They scan everything that they receive and put it in your electronic record. They destroy all
hard copies after 90 days. I repeat there is NO living will in your electronic chart here at
SAVAHCS, which indicates that they never received a paper copy of a Living Will for you. If
you are concerned about Prescott having your Living Will in their chart, you need to contact

July 12, 2013 - Director to Senator McCain
"Mr. OConnell also contacted his provider several times asking that his living will be returned to him. He was advised each time to contact the Release of Information (ROI) office located at the main VA hospital to obtain his living will, as it is not
available at the clinic. Mr. OConnell can reach the ROI office at (520) 792-1450, extension 6923."

If I had used the telephone instead of written communication I would not have a record to show that I had already tried the release of information office on May 13, 2013.